Refund policy
Freshness Guarantee
At Wave Coffee, every order is roasted to order to ensure peak freshness and quality. Because of this made-to-order process, we cannot accept returns on roasted coffee once it has shipped. However, your satisfaction is important to us, and we’ll always do our best to make things right if there’s an issue.
If your coffee arrives damaged, defective, or incorrect, please contact us at waveandroastcoffee@outlook.com within 7 days of delivery with your order number and a brief description of the problem. A photo of the issue helps us speed up the review process.
Refund Eligibility
Refunds or replacements may be approved in the following cases:
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You received the wrong item or roast.
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Your order was damaged during shipping.
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There is a verified quality issue with your coffee.
Refunds are not available for:
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Change of mind or personal taste preferences.
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Delays caused by postal carriers or customs processing.
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Incorrect shipping addresses provided by the customer.
Once approved, refunds are processed back to your original payment method within 5–10 business days.
Cancellations
Orders can be cancelled within 12 hours of purchase if they have not yet entered the roasting queue. After that time, we’re unable to cancel or modify your order, as the roasting process will already have begun.
Returns (Non-Coffee Products)
For branded merchandise or accessories, items must be unused, in original packaging, and returned within 14 days of receipt. The customer is responsible for return shipping costs unless the item arrived damaged or defective.
To initiate a return, email waveandroastcoffee@outlook.com with your order details and return request.
Questions
If you have any questions or concerns about this policy, reach out anytime at waveandroastcoffee@outlook.com and our team will be happy to assist.